- 1. Shipping Policy
- Shipping Coverage & Cost
We offer free shipping across the United States via UPS. Currently, we do not ship internationally. - Processing Time
Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day. - Shipping Time
Delivery times depend on the shipping destination and typically range between 3-7 business days. Delays caused by the carrier, weather conditions, or other unforeseen circumstances are beyond our control. - Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. You can track your package directly on the UPS website using the tracking number provided. - Lost or Stolen Packages
SneakersOff.com is not responsible for lost or stolen packages once they are marked as delivered by the carrier. If your package is missing, please contact UPS or our support team at support@sneakersoff.com for assistance. - 2. Refunds Policy
- Returns & Refunds
We accept returns within 30 days of delivery. To be eligible for a return, items must be unworn, unused, and in their original packaging with all tags attached. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product). Shipping fees are non-refundable unless the return is due to an error by SneakersOff.com. - Refund Processing
Once we receive and inspect your returned item, refunds will be processed within 7 business days to the original payment method. You will receive an email confirmation once the refund has been issued. - Exchanges
If you wish to exchange an item, please initiate a return and place a new order for the desired product. Exchanges are subject to product availability. - Non-Returnable Items
Final sale items cannot be returned or exchanged. Worn, used, or damaged products are not eligible for returns or refunds. - 3. How to Initiate a Return or Refund
- To start a return or refund request:
- Contact us at support@sneakersoff.com with your order number and reason for return.
- We will provide return instructions and the return shipping address.
- Send the item using a trackable shipping method.
- Once received and inspected, we will process your refund within 7 business days.
- For any further inquiries, please reach out to our support team.
- Contact Information
- Company Name: SNEAKERSOFF LLC
- Mailing Address: 25 S 1800 W, Pleasant Grove, UT 84062, USA
- Email: support@sneakersoff.com